Question 1

How do I know which length to order?

Accepted Answer

Length is measured straight from weft to tip. Add 2–4 inches for curly and deep wave textures to allow for shrinkage. Our height guide in the hair care blog breaks down where each length falls.

Question 2

Can I mix textures in one bundle deal?

Accepted Answer

Yes. Message us on WhatsApp with your combination before checkout and we will confirm availability from the store.

Question 3

Do you restock sold-out items?

Accepted Answer

Most raw textures restock every 2–3 weeks. Join the newsletter to get first access.

Question 4

Which payment methods do you accept?

Accepted Answer

Mobile Money (MTN, Telecel, AirtelTigo), Visa and Mastercard through Paystack, plus bank transfer and cash on delivery within Accra.

Question 5

Is my payment secure?

Accepted Answer

All card and mobile money payments are processed by Paystack. We never see or store your card details.

Question 6

Can I pay in instalments?

Accepted Answer

For orders above GHS 3,000 we offer a 50% deposit with the balance due before dispatch. Ask us on WhatsApp.

Question 7

How long does delivery take?

Accepted Answer

Same-day dispatch within Accra for orders placed before 2pm, and 1–3 working days for other regions.

Question 8

Do you ship outside Ghana?

Accepted Answer

Yes — international shipping is quoted per order. Contact us with your destination.

Question 9

How much is delivery?

Accepted Answer

Fees are calculated by region at checkout, starting from GHS 30 in Greater Accra.

Question 10

How long will the hair last?

Accepted Answer

With proper care, raw hair lasts 2–5 years and wigs 1–3 years depending on how often they are worn and heat-styled.

Question 11

Can I return an item?

Accepted Answer

Unworn, uncut hair in its original packaging can be returned within 7 days of delivery.

Question 12

What if my order arrives damaged?

Accepted Answer

Send us a photo within 48 hours of delivery and we will replace it at no cost.

Frequently Asked Questions

Ordering

Payment

Delivery

Care & returns

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